Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@partybeeofficial.com. Please note that returns will need to be sent to the following address:

Party Bee
PO Box 8632
Bundall QLD 4217
Australia

Items sent back to us without first requesting a return will not be accepted.

Change of Mind & Incorrect Size

If you are returning an item due to a change of mind or because you have selected the incorrect size, you are responsible for the return postage costs.

The item must meet our return eligibility requirements outlined above. Once we receive and inspect the returned item, we will notify you whether the return has been approved.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is faulty, damaged, or if you receive the wrong item.

Where an item is faulty, damaged, or incorrect, Party Bee will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law, including arranging or covering reasonable return costs where required.

Please contact us at info@partybeeofficial.com before returning any faulty, damaged, or incorrect item so we can provide instructions on how to proceed.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by Australian Consumer Law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

For exchanges due to a change of mind or incorrect size, the customer is responsible for the return postage costs.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without providing a justification, subject to applicable consumer protection laws.

Where applicable, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@partybeeofficial.com.

For returns due to a change of mind or incorrect size, any applicable return postage costs remain the responsibility of the customer.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.